Frequently Asked Questions

We offer flexible calorie-controlled meal plans starting from 1,500 calories per day up to 2,500 calories, in 250-calorie increments. Each plan includes breakfast, lunch, and dinner options. You can choose between omnivore, vegetarian, or vegan menus, and we accommodate common dietary preferences like gluten-free or dairy-free. Plans are fully customizable—select the meals you want each week from our rotating menu of over 40 different dishes. You can also add healthy snacks or beverages to your plan.

All meals are prepared fresh in our certified kitchen on the day of delivery. We use high-quality, locally sourced ingredients whenever possible to support Romanian farmers and ensure peak nutrition. Meals are packaged in insulated containers with ice packs to maintain optimal temperature during delivery. Once received, meals can be refrigerated for up to 5 days or frozen for up to 3 months. Each meal container displays preparation date and recommended consumption timeline for your convenience and food safety.

We deliver throughout Romania, including Bucharest, Cluj-Napoca, Timișoara, Iași, Constanța, and surrounding regions. Deliveries occur twice weekly on Mondays and Thursdays, with 4-day advance ordering required. You can choose your preferred delivery time window between 8:00 AM and 6:00 PM. For customers in central urban areas, same-day delivery may be available for rush orders placed before 10:00 AM. Delivery fees vary by location but are calculated transparently during checkout with no hidden charges.

Absolutely. We take allergies and dietary restrictions very seriously. During signup, you can specify any food allergies, intolerances, or preferences—nuts, shellfish, eggs, dairy, soy, sesame, gluten, and more. Our nutrition team reviews each profile and ensures all meals comply with your restrictions. We prepare meals in separate, clearly labeled areas to prevent cross-contamination. Each meal package displays a complete ingredient list and allergen information. If you have multiple restrictions or complex needs, we offer personalized consultations with our nutrition specialists at no extra charge.

Each meal is analyzed by certified nutritionists using professional nutrition software that references comprehensive food databases. We measure and weigh every ingredient during preparation to ensure accuracy within a 2-percent margin. The nutritional label on each meal includes calories, protein, carbohydrates, fat, fiber, and key micronutrients like sodium and sugar. All information is verified by our quality assurance team before meals leave our kitchen. You can access detailed nutritional breakdowns in your online account, and our team can provide guidance on how each meal fits into your daily nutritional targets.

Pricing depends on your chosen calorie level and meal count. A standard 5-meal week plan starts at 85 RON per meal for a 1,500-calorie plan, with higher-calorie plans costing proportionally more. We offer multi-week discounts: commit to 4 weeks and save 5 percent, 8 weeks and save 10 percent, or 12 weeks and save 15 percent. There are no long-term contracts—you can pause or modify your plan any week with 48-hour notice. First-time customers receive a 20-percent discount on their first order. Corporate and family bundle packages are available with additional savings.

Start by visiting our order page and creating a free account. Answer brief questions about your height, weight, activity level, and wellness goals to determine your recommended daily calorie range. Browse our full menu of available meals for the upcoming week, and select your preferences for breakfast, lunch, and dinner. Customize your meal plan with any allergies or dietary preferences. Choose your delivery date and time window, review the nutritional summary, and proceed to checkout. You can pay via card, bank transfer, or PayPal. After confirmation, you'll receive a detailed order summary and delivery tracking information via email and SMS.

Yes, absolutely. We understand that schedules change. You can skip individual weeks, pause your plan for up to 30 days, or cancel anytime—all without penalties or fees. Changes can be made directly through your online account up to 48 hours before your next scheduled order. If you skip more than 4 consecutive weeks, we send a friendly check-in to see if we can help adjust your plan to better fit your lifestyle. When you're ready to resume, your preferences are saved and you can restart immediately. There is no minimum commitment period.

Your satisfaction is our priority. If a meal doesn't meet your expectations, contact us within 24 hours with a photo and brief description. We'll either send a replacement or issue a credit to your account. If a delivery arrives damaged or late, report it immediately through our app or by calling our customer service team at +40 370 978 756. We'll redeliver or refund that portion. We track all issues to continuously improve. For recurring problems with specific meals, our team works with you to find alternatives that suit your taste preferences better.

Our kitchen is HACCP-certified and adheres to all Romanian and EU food safety regulations. All staff undergo mandatory food safety training. We use temperature-controlled vehicles for delivery, maintaining meals at safe temperatures during transit. Meals arrive in insulated packaging with ice packs. Upon delivery, store meals in your refrigerator at 2-4 degrees Celsius and consume within 5 days, or freeze immediately for up to 3 months. Each container clearly shows the preparation date. We use minimal preservatives—freshness and quality come from proper handling and quick turnover, not chemical additives.

Yes. Every customer has access to our online library of educational articles about balanced nutrition, healthy eating habits, meal timing, and lifestyle tips. You can also schedule free 30-minute consultations with one of our certified nutritionists to discuss your wellness goals, review your progress, and adjust your meal plan as needed. We send weekly nutrition tips via email and maintain an active community forum where customers share recipes, tips, and experiences. For personalized coaching beyond consultations, we offer optional premium nutrition coaching packages with ongoing support and progress tracking.